This policy explains how refund and cancellation requests are reviewed, which cancellation windows apply, and how each assessment aligns with the pricing tier you selected.

Cancellation windows are measured from the moment your order is confirmed. Requests made within the eligibility window are assessed against the pricing tier you chose, so refund outcomes stay predictable and consistent. To submit a refund or cancellation request, use the inquiry form on the Contact page with your order details. Our team reviews each request in the order received and confirms the outcome in writing.

Processing timelines begin once a complete request is received. Refunds that are approved are returned through the original payment method, and you will be told the expected timing when your request is confirmed.